Warranty Policy

POSIO ensures that all products, parts, and components are free from material and workmanship defects under normal use, in compliance with the approved specifications. The warranty period covers 12 months inbuilt and can be extended through purchase of additional warranty for 24 months from the invoice date. For extended warranty options or additional terms, customers can contact POSIO support.

SERVICE TERMS AND CONDITIONS

01 Limited Warranty

Warranty and repair services will not be provided under the following conditions:

Damage from natural disasters (fire, water, earthquakes, severe weather)

Electrical surges, environmental abnormalities, or voltage/current issues

Improper product usage, maintenance, assembly, or disassembly

Cosmetic damage like scratches or cracks that don't affect functionality

Issues related to software installation or settings

Alteration or removal of the serial number label

Damage caused by computer viruses or unauthorized software

Repairs attempted by unauthorized third-party service providers

Failure to follow safety instructions on the system label

Accidental incidents such as data loss from hardware failure

Use of non-copyright-protected software

Peripherals/accessories not included in the package or unsupported

02 Acknowledgment

DOA

Dead On Arrival

Products that fail within 21 days (air shipments) or 42 days (sea shipments) from the receiving date are classified as DOA.

CID

Customer Induced Damage

Damages caused by the customer during usage will void the warranty and incur additional charges.

NDF

No Defect Found

If no defects are found during inspection, the customer will be notified, and shipping/inspection charges may apply.

03 Service Classifications

General RMA

Applies to items within warranty that are repairable and not discontinued or out of stock.

Unserviceable RMA

Applies to items that are discontinued or unrepairable. Within-warranty items will be replaced with upgraded models or equivalent alternatives.

04 Turn-Around Time

RMA Completion

Repairs are typically completed within 30 working days from the date the product arrives at the POSIO RMA facility.

RMA Number Submission

Customers must submit the required shipping documents within two months of receiving the RMA number.

05 Shipping Fees

DOA Returns

Inspection and return shipping fees are charged to the customer for CID or NDF cases.

RMA Repairs

1 Inbound shipping (to POSIO) is the customer's responsibility

2 Outbound shipping (to the customer) is covered by POSIO for warranty repairs

06 Extended Warranty & Service Charges

For extended warranties or non-warranty service charges, please contact POSIO sales representatives.

About POSIO

POSIO specializes in customizable POS systems and kiosk solutions, offering reliable, high-performance hardware tailored to industries such as retail, hospitality, and manufacturing. Designed for durability and efficiency, POSIO products are engineered to optimize operations and enhance customer experience.

For inquiries or support, feel free to contact POSIO!