RMA
All POSIO products purchased directly from us are eligible for technical support from our dedicated team. Each product comes with a toll-free number and support email for assistance.
Support Procedure
Phone Support
First-level support is provided over the phone for immediate troubleshooting.
Online Technical Support
For unresolved issues, our team arranges remote online technical support.
On-Site Support
If further assistance is required, a technician is assigned for on-site support.
POSIO General Warranty
POSIO products purchased directly from us come with a warranty ranging from 3 months to 3 years, depending on the product. The warranty covers standard repairs and product exchanges for ordinary defects.
Sales receipt or invoice
Confirmation product was new
Warranty Procedure
Follow these steps to resolve your issue:
Request
Contact POSIO via the toll-free number or email with the model name, serial number, purchase date, location, and a contact person. Our technical team will assess the issue and update you on claim status.
Confirmation
We determine whether the product is in-warranty or out-of-warranty. For out-of-warranty cases, labor and material costs are communicated upfront.
Repair
Return the defective unit following the instructions provided. The unit is repaired or replaced based on the diagnosed issue.
Closure
A fully functional unit is returned to you once the repair or replacement process is completed.
Warranty Exceptions
The warranty is void under the following circumstances: