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All POSIO products purchased directly from us are eligible for technical support from our dedicated team. Each product comes with a toll-free number and support email for assistance.

Support Procedure:

  1. Initial Support:
    • First-level support is provided over the phone.
    • For unresolved issues, online technical support is arranged.
    • If further assistance is required, a technician will be assigned for on-site support.

Support Contact Details:

  • Toll-Free:  1800 22 4755
  • Telephone: +91 88980 02744
  • Email: support@posio.in

POSIO General Warranty

POSIO products purchased directly from us come with a warranty ranging from 3 months to 3 years, depending on the product. The warranty covers standard repairs and product exchanges for ordinary defects.

To claim the warranty, customers must provide:

  1. Proof of purchase (sales receipt or invoice).
  2. Verification that the product was purchased new.

Warranty Procedure

Follow these steps to resolve your issue:

  1. Request

    • Contact POSIO through the toll-free number or email.
    • Provide details such as model name, serial number, purchase date, location, and a contact person.
    • The technical team will assess the issue and update you on the claim status.

  2. Confirmation

    • The team will determine whether the product is in-warranty or out-of-warranty.
    • For out-of-warranty cases, labor and material costs will be communicated.

  3. Repair

    • Return the defective unit following the instructions provided.
    • The unit will be repaired or replaced based on the issue.

  4. Closure

    • A fully functional unit will be returned to you once the process is completed.

Warranty Exceptions

The warranty is void under the following circumstances:

  • Non-POSIO manufactured products.
  • Broken or tampered warranty seals.
  • Unauthorized modifications or servicing.
  • Products purchased through unauthorized vendors.
  • Damage due to external factors such as accidents, misuse, or power issues.
  • Failure to follow usage or maintenance instructions.
  • Use of accessories not supplied by POSIO.
  • Missing or altered serial numbers.
  • Normal wear and tear.